Services - DXB Airport Dubai

Services at dxb Airport

Dubai Airport (DXB) offers a wide range of services to cater to the needs of travelers. From extensive duty-free shopping options and diverse dining experiences to comfortable lounges and convenient airport hotels, DXB ensures a pleasant and enjoyable stay for passengers. Additional services include medical centers, prayer rooms, complimentary Wi-Fi access, children's play areas, and special assistance for passengers with disabilities. DXB strives to provide a seamless and memorable travel experience for all visitors.

Airlines operating at DXB

List of airlines operating at Dubai Airport (DXB). Airline code, arrivals, departures, and additional information.

Car Rentals at DXB

Renting a car at Dubai Airport (DXB) is a convenient choice for getting around. Several agencies offer car rental services at Dubai Airport, and we will assist you in comparing the best options.

Parking at DXB

DXB Airport provides a range of parking options across all terminals, ensuring a suitable choice for your schedule and budget. Whether you're dropping off or picking up loved ones or embarking on a journey, DXB offers convenient and cost-effective car parking facilities. Terminal 1 and Terminal 2 present both Economy and Premium parking choices, with complimentary parking for two hours available for People of Determination in all terminals.

Why Choose Us

Experience our commitment to excellence with our expertise, exceptional service, and competitive pricing. We are dedicated to meeting your needs with a wide range of tailored solutions, ensuring reliability and customer satisfaction. Choose us as your trusted partner for outstanding service.

Currency exchange

At DXB Airport, you'll find currency exchange bureaus in all terminals, allowing you to get the right currency for your destination. Reserve today's rate and collect at the airport for added convenience.

VAT refunds

VAT refunds are available for tourists aged 18 or above who have made purchases in Dubai. To claim the refund, ensure you have a receipt with a 'Tax Free Tag' generated while shopping with your passport or GCC ID. Before check-in, validate your purchase at one of the Planet Payment kiosks in the Departures areas of DXB's three terminals. You will receive 85% of the total VAT amount paid, with an admin fee of AED4.80 per tax-free form deducted. For additional information or to track your refund, please visit www.planetpayment.ae.

Car Rental Services

When it comes to finding the perfect set of wheels for your destination, look no further. We have carefully curated a collection of top-notch car rental companies that prioritize quality, reliability, and value. By booking in advance, you can unlock exclusive deals and secure even lower prices for your convenience.

Baby care rooms

Discover our convenient baby care rooms designed specifically for traveling families. Whether you need to attend to your baby's needs or seek privacy while doing so, our dedicated facilities are here to assist you. Visit our Information Zones or simply approach our friendly 'Guest Experience Ambassadors' for guidance in locating the nearest baby care room.

Prayer rooms

Discover our conveniently located Muslim prayer rooms and ablution facilities at multiple locations within the airport premises, including the car park areas. Follow the signs to easily locate these dedicated spaces for prayer and cleansing.

Wi-Fi

Enjoy the convenience of unlimited, high-speed Wi-Fi throughout DXB and DWC airports, thanks to a recent major upgrade. Stay connected by following these three easy steps: 1. Choose "DXB Free WiFi" or "DWC Free WiFi" from the network options. 2. Open your web browser. 3. Click "Get online now" to start surfing the internet hassle-free.

Special assistance

At our airports, we take pride in providing excellent accessibility and special assistance services for passengers with restricted mobility and special needs. Simply inform your airline ahead of time, and we will ensure that your requirements are met with utmost care and attention. Your comfort and convenience are our top priorities.

Home check-in services

Enjoy the convenience of home check-in services, saving you time to fully experience the amenities at DXB. DUBZ powered by dnata offers check-in for passengers at Terminal 1 or 2, while Emirates provides a home check-in service for those departing from Terminal 3. Maximize your comfort and efficiency with our hassle-free check-in options.

Emergency & Medical Services

At our airport, your well-being is our priority. Rest assured that we have exceptional medical facilities and round-the-clock response teams to assist you in case of illness or emergencies. Our dedicated 'Guest Experience Ambassadors' are available to guide you to the nearest Medical Centre. Additionally, our 24/7 pharmacies are equipped to fulfill your regular medication needs. For emergencies, please dial: +971 (0)4 504 5000. Your safety and health are in good hands at our airport.

Showers

Refresh yourself with complimentary shower facilities at Dubai Airport. Located between gates B13 and B19 in Terminal 3, these showers provide a convenient and invigorating experience. Be Relax and sleep 'n fly customers can also enjoy shower facilities at specific locations. Feel revitalized during your journey with our refreshing amenities.

SMOKING AREA

We regret to inform you that smoking is strictly prohibited in public areas. However, we have good news for smokers as we provide comfortable and well-ventilated smoking lounges in all our terminals. Simply follow the signs to locate these designated areas. Smoking lounges can be found at the following locations: Terminal 1 (Upper level, Gate D12), Terminal 2 (Near the departure area), and Terminal 3 (Gates A2, A23, B7, B27, C9, C23).

Business centre

Discover our fully-equipped business center located within the Dubai International Hotel. Whether you have important tasks or meetings ahead, our business center offers a comprehensive range of services, including meeting rooms, secretarial assistance, photocopying, high-speed internet, lamination and binding, faxing, and conference facilities. Stay productive and efficient with our state-of-the-art business center.

Baggage storage

Baggage storage services are available at Terminals 1 and 3, open 24/7. Unfortunately, Terminal 2 does not offer this service. Prices for standard size luggage at Terminal 1 start at AED40 for 12 hours or less, while non-standard size luggage starts at AED50. At Terminal 3, standard size luggage storage starts at AED35, and non-standard size luggage starts at AED45. Please refer to our maps for more information.

Feedback From Customers

Customers have given positive feedback on our prompt and attentive service, quality products, and competitive pricing. We value their suggestions and continuously improve based on their preferences.

Truly a very large airport, well-built and very beautiful. Very well organized, ready to welcome travelers from around the world. There is a large waiting area for everyone, as well as paid lounges, souvenir shops, restaurants, and fast food options. The restrooms are always clean and well-maintained, and there are even drinking water stations. It's fascinating to be able to admire people from all corners of the world in one place.

Cyntia Vie

Very well organized, everything is clearly indicated. Despite its enormous size, we can find our destination quickly and we don't get lost thanks to the signs. It's important to allow enough time to get to the plane, whether by metro or bus, as everything is inside the airport. An excellent experience.

Ines Abidi

The best airport I've been to!! Quiet, smooth, and clean!! The experience at CDG afterward was really tough!!

Abdoul magid

A very large airport, pleasant and well-organized. The passport control and security checks are smooth and fast. COVID-19 safety measures are everywhere. Each terminal has its own duty-free area.

Jawad Ben

This airport is located in Dubai. It is the largest airport in the world. Meeting international standards, it serves as a benchmark for airports worldwide. Sometimes, to get to certain areas within the airport, you need to take the internal train, just to give you an idea of its immensity. Luxury vehicles are available just outside to facilitate transportation for passengers. These air-conditioned vehicles are very comfortable. Other transportation options are also available.